Central Conference Consultants Limited

Mother tongue or non native language? Working effectively across languages in frontline services

Tuesday 9 February 2010
Central London

About The Seminar

An increasing variety of service providers now have service users (and also staff) whose first language is not English. To try and meet new needs, the services of interpreters and staff, who speak other languages are employed. These services are expensive and are not always effectively used or managed but, with a better understanding of the link between language, identity and communication, it is possible to achieve a more valuable service with a more effective use of budget.

This seminar is hosted by Mothertongue multi-ethnic counselling service, an award winning specialist provider of cross-cultural counselling services across languages, to address some of the challenges. The aims of the day are:

to equip service managers with a better understanding of what language means and when it is important to communicate in the mother tongue
to consider situations where a better outcome may be achieved by communicating in a second language
to reflect on recent research on the impact of language and communication in therapeutic environments
to learn about practical approaches from services which work at the forefront of cross-language communication

The seminar will explore some of the difficulties which can surround the use of an interpreter, particularly in the context of mental health services. In response to this issue, Mothertongue has created a training package - incorporating a DVD (clips of which will be shown at this seminar) - to assist in situations where therapists and support workers find difficulty in involving a ‘third person’ (the interpreter) in their relationship with clients.

This seminar is a rare opportunity to hear from, and meet, some of the UK’s leading experts on language and consider some of the most effective practice working across languages.

About Mothertongue

Mothertongue is a culturally sensitive, professional counselling and listening service where people are heard with respect in their chosen language. It was set up in 2000 and is now accredited by the British Association of Counselling and Psychotherapy (BACP). It also won a BACP award in 2008 for Excellence in the Practice of Counselling and Psychotherapy and the Queen's Award for Voluntary Service 2009. For further information see
www.mothertongue.org.uk

The Agenda:

> Download the agenda here

Who should attend

This seminar is aimed particularly at mental health, therapeutic and family services which work with clients who often prefer to communicate in a mother tongue which is not English:

mental health practitioners
organisations supporting clients such as advocacy services and domestic violence services
family therapists
organisations supporting refugees and asylum seekers
education welfare and support services
mental health and psychiatric services in prisons
interpreters
service commissioners

The seminar is also aimed at front line services which are often a first point of contact for service users:

social services
Children’s Centres/Sure Start
primary care health services
community police and probation services
social housing providers and supporting people services
immigration services

Delegate fee

Full rate: £165 + VAT

Reduced rate: £130 + VAT
(limited number of places for small community organisations with fewer than 10 employees)

Discounts are available for teams of three or more places booked simultaneously. The delegate fee includes lunch, refreshments and a delegate pack. There are also opportunities to exhibit and include information in delegate packs - contact 0115 916 3104 for information.

The Mothertongue DVD is available to delegates at a special price of £25 + VAT for voluntary organisations and £40 + VAT for statutory organisations. (These DVDs can be collected with your delegate pack on the day.)

If you cannot attend the seminar but would like a copy of the DVD, the prices are the same with an additional £5.00 required for posting and packing.

If you require the full training package delivered by Beverley Costa, the Director of Mothertongue, the costs would be:

£250 (+expenses) for 3 hours training (including a copy of the DVD) for voluntary organisations
£350 (+expenses) for 3 hours training (including a copy of the DVD) for statutory and corporate organizations

There will be a discount on the above training fees for delegates who have attended the seminar.

VAT rates: on 1 January 2010 the VAT rate will revert to 17.5%. Invoices issued before this rate will carry VAT at 15% and invoices issued on or after this date will carry VAT at 17.5%.

Enquiries

If you have any queries about the conference please contact Central Conference Consultants Ltd on 0115 916 3104 or email ccclimited@aol.com

CCC Limited, 23 Barratt Lane, Attenborough, Nottingham NG9 6AD Tel: 0115 916 3104 conferences@ccclimited.org.uk